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Luma Iluminação

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After Sales

OUR DIFFERENTIAL IS AFTER SALES EXCELLENCE

IT IS ESSENTIAL

to ensure excellent customer service after sales. That’s why we do the satisfaction survey to monitor customer experience as our products. We offer a service channel to record customer requests and store in our database the history of developed projects.

OUR TECHNICAL TEAM

supports architects, light designers, engineers and buyers to make the best choice of line products or to develop special designs. We make technical visits to the clientes to understand the characteristics of each lighting application and lighting calculations required in different environments.

Luma luminaire installers can count on factory technical support to ensure correct product installation and answer questions

WE HAVE A COMPLIANCE AUDIT TESTING LAB

assuring customers that the described product specifications deliver the promised performance. Luma manufactured luminaires have a 5 year factory warranty as per our commercial policy

For this option, Luma are accredited to operate with the BNDES card.

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COVID-19

Durante o regime especial de operação COVID-19 atenderemos normalmente pelo e-mail vendas@luma.ind.br e pelos telefones móveis:

(21) 98193-7099
(21) 98193-8361
(21) 97002-8811